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  1. I am getting the Error Code 0x4010002. What does this mean? This error code means the GeForce NOW app is unable to find a graphics processing unit (GPU) capable of decoding the video format used by GeForce NOW.   Please view the GeForce NOW system... Date Updated: 02/28/2018
  2. Changing the NVIDIA SHIELD Remote Batteries On the bottom end of the remote you will see a small circular depression. If you press this with a tool (like the end of a ball-point pen) it will release a tray from the bottom of the remote. Pull... Date Updated: 08/24/2018
  3. Error Message 0x8008201c If you are consistently seeing the error message 0x8008201c when attempting to launch games, a firewall may be preventing a connection to our game streaming servers. Please contact your internet... Date Updated: 07/10/2018
  4. How do I setup my NVIDIA based graphics card to work with my HDTV? Connecting a PC to an HDTV is a bit more complicated than connecting for example a DVD player or VCR.  PCs offer many more video options and it can sometimes feel overwhelming.  With this... Date Updated: 10/21/2010
  5. How do I customize Optimus profiles and settings? NVIDIA Optimus technology is designed to be transparent to the end user and completely automatic. NVIDIA has also engineered Optimus to be fully customizable to suit your... Date Updated: 05/06/2010
  6. Windows has stopped this device because it has reported problems(Code 43) for my graphics card Error code 43 is a generic message that typically indicates a problem with the hardware or software in Windows operating system.  This error is often reported in Windows Device... Date Updated: 02/07/2012
  7. My SHIELD tab is not visible or displaying an error in GeForce Experience. First, check the following: -Check if your GPU meets the GameStream requirements. You can get this information under, Settings > General > Features. -Check if MSVC Runtime package version 12.0... Date Updated: 11/02/2017
  8. Can I share my GeForce NOW beta activation code? Your redemption code is good for only one GeForce NOW beta activation. If you want a friend to try, refer them to our website to get their own code. Date Updated: 06/14/2017
  9. How Do I Share SHIELD TV Folders with a PC First, open the Google Play store and navigate to My Apps. Check to make sure there isn't a pending update for Plex Media Server. If there is, install the update. Second, go to Settings > Storage... Date Updated: 08/16/2018
  10. GeForce Hotfix Driver Version 397.55 This is GeForce Hot Fix driver version 397.55 that addresses the following: - After driver installation, Device Manager may report Code 43 error on a few GTX 1060 cards models. - Netflix... Date Updated: 05/03/2018
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