This article discusses known issues and possible solutions when experiencing issues streaming Atmos on your SHIELD TV
APP ISSUES
NETFLIX
- Dolby Atmos is only available on SHIELD 2019 models. 2017 and 2015 models will support surround sound in Dolby Digital + only
- Netflix audio quality may be dynamically reduced depending on network bandwidth issues are detected
Disney+
- Dolby Atmos is only available if your SHIELD is connected to a display that supports 4K and HDR10 or Dolby Vision
Prime Video
- Dolby Atmos is only available if your SHIELD is connected to a display that supports 4K and HDR10 or Dolby Vision
- Prime Video audio quality may be dynamically reduced depending on network bandwidth issues are detected
TV/AVR/SOUNDBAR ISSUES
Atmos on LG TVs with ARC
Atmos on LG TVs with ARC
Onkyo recievers
- A few Onkyo recievers (including model HT-695) have known issues when switching to Atmos content. We have reached out to Onkyo to resolve these issues. You can help by contacting Onkyo customer care.