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  1. How Do I Turn on SHIELD TV All SHIELD TV devices will turn on as soon as it is connected to the power supply included.  SHIELD TV (left) does not have a power button.  SHIELD TV Pro (right) and SHIELD TV (2015)... Date Updated: 01/27/2017
  2. How Do I Adjust the Volume Using SHIELD Controller or SHIELD Remote The new SHIELD Controller has a touch-sensitive region between the joysticks that acts as a volume control slider. Sliding up will increase the volume, and sliding down will decrease the... Date Updated: 02/02/2017
  3. Collecting a full memory dump in Windows 10 Some bugs are very specific to a users configuration which makes it difficult or impossible for our QA team to reproduce.  In such cases, NVIDIA Customer Care may request that you provide a full... Date Updated: 03/05/2018
  4. Security Bulletin: NVIDIA Driver Security Updates for CPU Speculative Side Channel Vulnerabilities Bulletin Summary NVIDIA is providing an initial security update to mitigate aspects of Google Project Zero’s January 3, 2018 publication of novel information disclosure attacks that combine CPU... Date Updated: 02/14/2018
  5. SHIELD TV app - Troubleshooting Guide How does the SHIELD TV app connect to my SHIELD TV? The SHIELD TV app communicates using IP instructions over your local (Wi-Fi) network.   I don’t see my SHIELD TV when I scan using the app... Date Updated: 09/10/2018
  6. GeForce Experience Cannot Download Driver Nor Connect to NVIDIA Server. If you are running a version of GeForce Experience client older than 2.5.x.x, then manually update to or install the latest version. You can download the latest GeForce Experience... Date Updated: 01/19/2017
  7. How to hide your mouse cursor in GeForce Experience Share video recordings We have heard the feedback around users wanting to hide the mouse cursor in video recordings. Today there is no official support for hiding the mouse cursor; however, we do have a workaround via a... Date Updated: 12/01/2017
  8. ICC profiles / NVIDIA custom color profiles lost after entering a game in Windows 10 Creators Update This behavior occurs if one of the following are true: The Windows 10 Game bar is enabled. Night Light mode is enabled Workaround: If either of the settings above are enabled, you will need to... Date Updated: 05/04/2017
  9. Error Code 43 in Device Manager after upgrade to Windows 10. Uninstall the Lucid VIRTU MVP software and then re-install the NVIDIA graphics drivers again. By default the Lucid VIRTU MVP software is usually installed in the "C:\Program Files\lucidlogix"... Date Updated: 08/07/2015
  10. What is AHCI and how does it differ from SATA IDE Compatibility Mode? AHCI stands for A dvance H ost C ontroller I nterface. It is a newer technology to provide advanced features to the Serial ATA standard. It allows for access of the native functions of the... Date Updated: 07/13/2009
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