When playing a game on iOS (iPhone) or iPadOS (iPad), my game window looks cropped, some portion of the game window is missing, or the game appears to be zoomed in. How can I fix this?

Updated 09/29/2021 01:15 PM

When playing a game on iOS or iPadOS, my game window looks cropped, some portion of the game window is missing, or the game appears to be zoomed in. How can I fix this?


This issue can happen on some games if there is a mismatch between the game resolution and the streaming resolution. Please check your device’s aspect ratio and adjust your in-game resolution to match.

Here are some common devices and the recommended in-game aspect ratio

Device

Recommended Aspect Ratio

Recommended In-game Resolution

iPhone

16:9

1280x720

iPad Mini

iPad 9.7”

iPad 10.2”

iPad 10.5”

iPad 11”

4:3

1024x768*

iPad 12.9”

4:3

1600x1200

* Please note that Destiny 2 does not support 1024x768. You will need to change in-game resolution to 1280x1024.

Is this answer helpful?

Live Chat

Chat online with one of our support agents

CHAT NOW

ASK US A QUESTION

Contact Support for assistance

Ask a Question