Lost ability to control SHIELD with Google Home after taking upgrade

Updated 09/29/2021 02:31 PM

Lost ability to control SHIELD with Google Home

Restore Google Home control with SHIELD

If you use a Google Home device to control your SHIELD, you may have lost this feature as part of a SHIELD Experience or modifying your Google account. To restore functionality, follow these instructions to reassign SHIELD to your home.

On your SHIELD Device:

  • Under Settings>Apps, locate the Google app and delete all app data
  • Restart your SHIELD
  • Once SHIELD is restarted, press the microphone button on your remote to complete the Google Assistant setup on your device.

On the Google Home app on your mobile device:

  1. 1. Locate any disconnected SHIELD TVs associated with a room that need to be removed. Helpful hint: Look for for devices without “Play music” underneath. You may find duplicate devices.

  2. 2. Tap on the device and make sure “Not Available” is displayed. Tap the settings (gear) icon to continue.

  3. 3. Tap “Remove device” to remove it from your list of devices
  4. 4. Return to the Google Home main page and locate your SHIELD under “Other cast devices”. Tap on the device and select “Add to a room”. Select a room your Google Home device is located and you’re all set!
  5. Removing SHIELD devices from your Google Assistant account:
    If you still aren't able to control your SHIELD using Google home, try removing all your SHIELD devices from your assistant account. Go to Google Assistant on your mobile device and look under settings>Assistant>Home Control
    To remove SHIELD devices from your account:
    • Under "Home Control" tap on a device
    • Assign the devices to a room (Hint: add all devices you want to remove into their own room)
    • On the Google Home app on your mobile device locate all the devices in the room you moved them to.
    • Tap each device and unlink them from your account
    • Complete the setup by following the first set of insrtuctions (delete Google Assistant app data on SHIELD, restart SHIELD, press microphone button, use Google Home to assign SHIELD to room, etc)

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