SHIELD TV Accessories FAQ

Answer ID 4741
Updated 11/16/2018 04:22 PM
SHIELD TV Accessories  FAQ

SHIELD REMOTE

 

WHERE CAN I BUY THE SHIELD REMOTE?
SHIELD remote comes bundled with SHIELD TV. SHIELD remote with headphone jack can be ordered separately from NVIDIA at shield.nvidia.com. It's also available for purchase from Amazon, Newegg, Best Buy, and other retailers.

WHAT BUTTONS ARE ON THE SHIELD REMOTE?
SHIELD remote has four navigation buttons (up, down, right, left) and a Select button. It also has Android home and back buttons and a voice search button. To control volume, it has a volume slider. Double tapping on the volume slider also acts as a pause/play button.

WHAT FEATURES ARE SUPPORTED BY THE SHIELD REMOTE?
It contains an internal microphone for voice search and voice commands, two coin-cell batteries (CR 2032) providing up to a year of battery life, and in IR blaster and volume slider for controlling TV or receiver volume. The optional accessory, SHIELD remote with headphone jack, supports a 3.5 mm headset jack supporting stereo audio and a rechargeable battery with a micro-USB port and USB cable for charging. The SHIELD remote with headphone jack does not have an IR blaster.

HOW DO I CONNECT THE SHIELD REMOTE?
To connect it to a SHIELD device, open the SHIELD accessories app on your SHIELD device and follow the instructions. To put your SHIELD remote into Bluetooth pairing mode, press and hold the Home and Back buttons for 3 seconds.

HOW DO I KNOW IF MY SHIELD CONTROLLER IS ON?
SHIELD remote is always on and ready to use. Simply pick it up and begin using it. There is no need to turn it on or off. Your SHIELD remote will automatically sleep to save power. If you SHIELD remote does not respond to button presses you may need to replace the batteries.

HOW DO I REPLACE THE BATTERIES ON MY SHIELD REMOTE?
On the bottom end of the remote you will see a small circular depression. Press this with a tool (like the end of a ball-point pen) and it will release a tray from the bottom of the remote. Pull the tray fully out of the remote and you'll see two coin-cell batteries. Replace them per the orientation indicated on the tray, then push the tray back into the remote until you feel it latch securely. Batteries = CR 2032 (3V).

WHAT IS THE BATTERY LIFE OF THE SHIELD REMOTE?
With typical usage, your SHIELD remote should last for a year.

HOW DO I ADJUST THE VOLUME USING SHIELD REMOTE?
SHIELD remote provides a touch-sensitive region below the voice search button that extends down to the bottom on the remote. This region acts as a volume control slider. Sliding up will increase the volume and sliding down will decrease the volume.

Note that if you have enabled IR mode for controlling your audio-visual equipment, then you need to ensure the SHIELD remote is pointed directly at the equipment and without obstruction.

HOW DO I SETUP IR VOLUME CONTROL FOR MY SHIELD REMOTE?
On your SHIELD TV, you need to navigate to the Display & Sound settings, then Volume Control settings. There you will see a toggle switch to enable and set up on IR.

HOW DO I UPDATE THE SHIELD REMOTE?
This is a simple process. All software updates for the SHIELD remote are directly pushed out by NVIDIA. You'll see a notification on your SHIELD devices when an update is available. Once you confirm, the system will automatically download and apply the update when you have sufficient battery.

 

SHIELD CONTROLLER


WHERE CAN I BUY THE SHIELD CONTROLLER?
Order directly from NVIDIA at shield.nvidia.com. It's also available for purchase from Amazon, Newegg, Best Buy, and other retailers.

WHAT BUTTONS ARE ON THE SHIELD CONTROLLER?
This is a full precision controller with support for both PC gaming and Android gaming on SHIELD devices. It has two joysticks, a D-pad, ABXY buttons, L/R bumpers, L/R analog triggers, a multi-function Start button, Android Home and Back buttons, a volume control slider, and a voice search button (NVIDIA button).

CAN I SWAP THE LOCATIONS OF THE START AND HOME BUTTON?
Yes. Open the SHIELD accessories settings from the SHIELD TV home screen. Select the SHIELD Controller you wish to configure. Select "Swap Start and Home buttons".

WHAT FEATURES ARE SUPPORTED BY THE SHIELD CONTROLLER?
It contains an internal microphone for voice search and voice commands, a 3.5 mm headset jack supporting stereo audio, a 60-hour rechargeable battery with a micro-USB port and USB cable for charging, dual vibration motors, and an IR blaster and volume slider for controlling TV or receiver volume.

HOW DO I CONNECT THE SHIELD CONTROLLER?
To connect it to a SHIELD device, open the SHIELD accessories app on your SHIELD device and follow the instructions. To put your SHIELD controller into Bluetooth pairing mode, press and hold the NVIDIA button for 3 seconds.


HOW DO I KNOW IF MY SHIELD CONTROLLER IS ON?
SHIELD controller is always on and ready to use. Simply pick it up and begin using it. There is no need to turn it on or off. Your SHIELD controller will automatically sleep to save power. If you SHIELD controller does not respond to button presses, try charging the controller.

HOW DO I RECHARGE THE SHIELD CONTROLLER?
It comes with a USB to Micro-USB cable that can be used to recharge the controller from any powered USB port. Any Micro-USB cable can be used.

WHAT IS THE BATTERY LIFE OF THE SHIELD CONTROLLER?
60+ hours of gameplay. The battery level of your SHIELD controller is shown in the SHIELD accessories app. It takes up to 5 hours to reach a full charge.

HOW MANY SHIELD CONTROLLERS CAN BE CONNECTED TO A SHIELD DEVICE?
You can connect up to four SHIELD controllers to a single SHIELD device.

HOW CAN I IDENTIFY MULTIPLE SHIELD CONTROLLERS?
Go to the SHIELD accessories app from the SHIELD TV home screen.

If you are actively using a SHIELD Controller, the SHIELD accessories app will report which one controllers are connected and which one is "active" (in current use).

You can also rename each SHIELD Controller. Select the controller you wish to rename, and select "Accessory name". This name will stay with the SHIELD Controller, so if you connect it to another SHIELD device it will continue to be listed with the new name.

WHAT HEADPHONES AND HEADSETS WORK WITH THE SHIELD CONTROLLER?
The included 3.5 mm headphone jack supports headphones with stereo audio (3-pin) and headsets with combined stereo audio plus microphone (4-pin). When headphones are used (3-pin), the internal microphone will be available for use. The Micro-USB port on SHIELD controller does not support headphones or headsets.

HOW DO I ADJUST THE VOLUME USING SHIELD CONTROLLER?
SHIELD Controller provides a touch-sensitive region between the joysticks that acts as a volume control slider. Sliding up will increase the volume, and sliding down will decrease the volume.

Note that if you have enabled IR mode for controlling your audio-visual equipment, then you need to ensure the SHIELD Controller is pointed directly at the equipment and without obstruction.

HOW DO I SETUP IR VOLUME CONTROL FOR MY SHIELD CONTROLLER?
On your SHIELD TV, you need to navigate to the Display & Sound settings, then Volume Control settings. There you will see a toggle switch to enable and set up on IR.

CAN THE SHIELD CONTROLLER BATTERY BE REMOVED OR REPLACED?
No. It is not a user-serviceable part.

HOW DO I UPDATE THE SHIELD CONTROLLER?
This is a simple process. All software updates for the SHIELD controller are directly pushed out by NVIDIA. You'll see a notification on your SHIELD devices when an update is available. Once you confirm, the system will automatically download and apply the update when you have sufficient battery life.

WHAT ANDROID DEVICES ARE COMPATIBLE WITH THE SHIELD CONTROLLER?
This controller is compatible with SHIELD devices as well as other Android devices as a standard Bluetooth controller

CAN I USE THE SHIELD CONTROLLER WITH A PC?
PC support for the SHIELD Controller is coming soon.
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