SHIELD TV FAQs

Answer ID 4732
Updated 11/02/2018 10:34 AM
SHIELD TV FAQs

WHAT SHIELD TV PRODUCTS ARE AVAILABLE TODAY?

- SHIELD TV which comes with a SHIELD remote

- SHIELD TV Gaming Edition which comes with a SHIELD remote and a SHIELD controller

- SHIELD TV Smart Home Edition which comes with a SHIELD remote and SmartThings Link (US only)

 

All other SHIELD TV products continue to be supported but are available in limited quantities or are no longer for sale.


WHERE CAN I BUY SHIELD TV IN THE US?
Order directly from NVIDIA or from these partners.

Amazon

Best Buy

NewEgg

Fry's Electronics

B&H

Micro Center

IN WHAT REGIONS IS SHIELD TV AVAILABLE?
SHIELD TV is currently available in the following countries:

North America
- USA
- Canada

Europe
- UK
- Germany
- France
- Italy
- Spain
- Austria
- Norway
- Netherlands
- Sweden
- Denmark
- Switzerland
- Russia
- Poland
- Czech Republic

Asia Pacific
- Australia
- New Zealand
- China (restrictions apply)

 

WHAT COMES PRELOADED ON SHIELD TV?
SHIELD TV ships with Android TV™ and a suite of Google Apps, including Google Play, which provides access to thousands of apps and a wide variety of streaming content. SHIELD is also preloaded with:

Netflix - Watch thousands of TV shows, movies, and Netflix original programming on your TV.
Prime Video - Stream thousands of popular movies and TV shows in up to 4K HDR.
VUDU - Buy, rent, & watch 4K HDR movies and TV shows on demand (US only).
PLEX - Stream your video, music, and photo collection from your PC to your TV.
PLEX Media Server - Host your entire catalog of digital media anywhere in the world.
NVIDIA Games - Discover and play games on SHIELD including GeForce NOW games, exclusive Android games, and NVIDIA GameStream PC games.

HOW DO I UPDATE SHIELD TV?
We make it fast and easy. All software updates are directly pushed to your SHIELD by NVIDIA. You'll see a notification in the recommendation row on the home screen when an update is available. Once you confirm, the system will automatically download and apply the update. You can also manually check for a System Update by going to Settings > Device > About > System Upgrade.

WHAT ACCESSORIES ARE AVAILABLE FOR SHIELD TV?
There are three accessories available - the SHIELD controller, SHIELD vertical stand, and SHIELD remote. All SHIELD TVs include one remote. All accessories are available for purchase from NVIDIA.

 

WHICH COUNTRIES SUPPORT THE PRIME VIDEO APP?
Prime Video is available in most countries including all countries where SHIELD TV is supported. For a specific country, please contact Amazon for availability.

WHAT DO I NEED TO SET UP SHIELD TV?
You just need a TV that supports HDMI, an Internet connection (either Ethernet or Wi-Fi), and an HDMI cable. For 4K or HDR TVs, you will need an HDMI 2.0 compatible cable.

WILL SHIELD WORK WITH MY TV?
SHIELD works with virtually any TV or display that supports HDMI. SHIELD TV can be plugged directly into your TV or receiver, depending on your preference.

Note: To output 4K Ultra HD or HDR content, your display must be capable of those features. If you are connecting your SHIELD TV to your 4K HDR TV through an AV receiver or sound bar, the AV receiver or soundbar must support HDMI 2.0 (with HDCP 2.2).

HOW DO I TURN ON SHIELD TV? DOES IT HAVE A POWER BUTTON
SHIELD TV will turn on as soon as it is connected to the power supply included and automatically sleep to save power. There is no power button. The older SHIELD TV (2015) has a touch sensitive button on the lower right side with the NVIDIA logo.

CAN THE SHIELD CONTROLLER CONNECT AS A BLUETOOTH CONTROLLER TO OTHER ANDROID DEVICES OR TO GAMING PCS?
Yes. You can connect your new SHIELD Controller as a Bluetooth game controller to other Android devices.

WHAT APPS ARE SUPPORTED ON SHIELD TV?
SHIELD supports thousands of apps and games. Learn more about apps here and games here.

WHAT APPS SUPPORT 4K ULTRA HD CONTENT?
4K TVs are becoming very popular and 4K content is growing quickly including High-Dynamic Range (HDR). Here are the most popular apps that support 4K streaming:

- Netflix (4K HDR)
- Prime Video (4K HDR)
- YouTube and YouTube Kids (4K)
- Google Play Movies & TV (4K)
- VUDU (4K HDR)

- FandangoNOW (4K HDR)
- Vimeo (4K)
- Toon Goggles (4K)

 

Media Players like Plex, Kodi, VLC, MX Player, and the preinstalled Photos & Video app
Make sure your subscription account level support 4K streaming. For Netflix, this requires the premium account. HDR gaming is also available now with NVIDIA GameStream™.

WHICH TVS SUPPORT HDR10?
Many of the latest TVs from Samsung, Sony, Vizio, and LG support HDR10, advertised as "HDR".

WHY DOES MY TV OR RECEIVER TURN ON/OFF WHEN I TURN ON/OFF SHIELD TV?
SHIELD TV is configured by default to send CEC events to wake or sleep your TV and receiver. You can enable or disable these features by going to Settings -> Display & Sound -> Power Control.

WHAT ARE ALL OF THE EXPANDABLE STORAGE OPTIONS?
SHIELD TV supports external USB flash drives and hard drives. To maximize speed and performance, NVIDIA recommends these USB 3.0 flash drives. If you have a Network Addressable Storage (NAS) you can connect your SHIELD TV over the network to access your shared content.

To expand your internal storage for apps and games, your USB drive will need to be set up as internal storage. Go to Settings -> Storage & Reset -> Select the drive name, then select the "Set up as internal storage".

HOW CAN I CONTROL THE TV OR RECEIVER VOLUME WITH MY SHIELD REMOTE OR SHIELD CONTROLLER?
You can configure the SHIELD remote to send HDMI-CEC or IR volume commands to control your AV receiver or TV. Go to Settings-> Display & Sound -> Volume Control.

DOES SHIELD SUPPORT UNIVERSAL REMOTES?
Newer models of the Logitech Harmony remotes that use the Harmony Hub can control SHIELD TV via Bluetooth. Also you can use USB IR receivers.

HOW DO I CONNECT MY PC TO SHIELD?
You can enable the USB port furthest from the HDMI port to connect to a PC using a USB type-A to USB Type-A cable. Enable this feature in Settings -> Storage & reset. Select "Using USB" under "SHIELD Storage access". Note that when this feature is enabled, you can no longer use the port for other needs.

CAN I ADJUST THE BRIGHTNESS OF THE GREEN LED ON SHIELD TV?
Yes, go to Settings -> System -> LED brightness

HOW DO I CHECK THE BATTERY LEVEL OF MY SHIELD REMOTE OR SHIELD CONTROLLER?
The battery level is shown under the "SHIELD accessories" setting.


WHAT ARE THE REQUIREMENTS TO STREAM GAMES FROM MY PC AT 4K AT 60 FRAMES PER SECOND?
In order to stream games at 4K 60 FPS, your gaming PC must meet the following minimum requirements:
GPU: GeForce® GTX™ 1080 or higher GPU
CPU: Intel Core i7

WHAT ARE THE PC REQUIREMENTS TO STREAM GAMES FROM MY PC IN HDR?
In order to stream games in HDR, your SHIELD must be connected to a HDR10 compatible TV and your gaming PC must have a GeForce® GTX™ 10 series GPU or later.

HOW DO I ENABLE THE GOOGLE ASSISTANT ON MY SHIELD?
Google Assistant will automatically be enabled by installing SHIELD Experience 6.0 then pressing the voice command button on your SHIELD remote or controller. For questions or to learn more, please look at our setup guide. (US, UK, France only)

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