Issues in Remote Desktop Sessions if a License is Acquired After a Session is Started

Updated 06/12/2019 01:27 PM

What should I do if a properly licensed vGPU or pass-through GPU cannot access all licensed features and capabilities at login?


A VM might acquire a license for NVIDIA Virtual GPU software after a remote desktop session has connected to the VM. In this situation, some licensed features and capabilities are not available in the session. For example, the updated maximum resolution supported is not available.


Before attempting this workaround, confirm that the VM has obtained the correct license for NVIDIA Virtual GPU software.

  1. After installing the guest VM driver package and configuring required license settings on the VM (or on the master image used for VM deployment), add the following registry setting:

    [HKEY_LOCAL_MACHINE\SOFTWARE\NVIDIA Corporation\Global\GridLicensing]

  2. Restart the VM.


This issue is resolved in NVIDIA Virtual GPU software releases 5.3 and 6.1


Affected Products

  • NVIDIA Virtual GPU software releases 5.1, 5.2, and 6.0 only.
  • Citrix XenDesktop
  • VMware Horizon

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