My SHIELD tab is not visible or displaying an error in GeForce Experience.

First, check the following:

• Check if your GPU meets the GameStream requirements. You can get this information under, Settings > General > Features.



• Check if MSVC Runtime package version 12.0 or higher is installed for both 32-bit and 64-bit architectures. You can view this information under Control Panel > Programs and Features. For details, refer https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads

• Check if there is any active remote desktop sessions on your PC.

If the problem is not solved, try the following steps:

• Open Task Manager.

• Check if "NVIDIA Web Helper.exe" application is running.



• Under "Services" tab, check if "NvContainerLocalSystem" service is running. If not, right click and select "Start Service" to manually start it.



• Still not fixed? Send feedback via GeForce Experience (under GameStream category).