SHIELD TV - SmartThings FAQ

Updated 10/23/2017 09:28 AM

What Is Samsung SmartThings?

SmartThings is the easy way to turn your home into a smart home. A SmartThings hub is the brain of your smart home, allowing your home to connect wirelessly with a wide range of smart devices and make them work together. SHIELD TV can be set up as a SmartThings hub.

What Can I Do with SmartThings?

SmartThings allows you to monitor, control, and automate a wide range of connected devices in your home. For example, you can set connected lights to turn on and off at the touch of a button, at the same time each day, when you open doors and windows, when motion is detected in your home, or when you say “Turn on the kitchen lights.”

Learn more about Uses for SmartThings in your home.


What Products Work with SmartThings?

SmartThings works with a wide range of connected devices, including lights, speakers, locks, thermostats, sensors, and more. Look for the Works with SmartThings label next time you’re buying a connected device for your home.

Learn more about Products that work with SmartThings.

How Do I Set Up SHIELD TV As a SmartThings Hub?

With SHIELD Experience Upgrade 6.0 or later software, SHIELD TV integrates the SmartThings Hub. Download the SmartThings TV app from the Google Play Store on SHIELD to get started. Connect a SmartThings Link to use compatible ZigBee and Z-Wave smart home devices.

What If I Already Have a SmartThings Hub?

Only use a single SmartThings Hub in your home to avoid device conflicts. If you already own a SmartThings Hub, it is not recommended to reconfigure your entire smart home on SHIELD.

What Is the SmartThings Link?

SmartThings Link adds ZigBee and Z-Wave support for SHIELD TV.  SmartThings on SHIELD can be set up without a Link, but will only connect to Wi-Fi or cloud controlled devices.  You can purchase a SmartThings Link for SHIELD TV from or Best

Which Countries Support SmartThings on SHIELD TV?

SmartThings on SHIELD TV is currently supported in the United States.

Can I Control SmartThings using Google Assistant or Alexa?

Yes:  Connect with Google Assistant or Connect with Amazon Alexa

Where Can I Find More Information About Setting Up My Smart Home?

Please visit the SmartThings online FAQ.



SmartThings Setup & Troubleshooting

If I already have a SmartThings Hub, should I set up a new SmartThings Hub on SHIELD with the SmartThings Link?

Probably not. Multiple SmartThings Hubs do not communicate with each other.  If you are satisfied with your existing SmartThings Hub, it is not recommended to migrate your hub to SHIELD. Additionally, use of two or more hubs can cause device conflicts in your home.

Can I easily migrate my existing SmartThings Hub to SHIELD TV?

There is no easy way to migrate your current smart home configuration to a new hub.

Can I configure and control smart home devices using the SmartThings TV app on SHIELD TV?

Not at this time.  Use the SmartThings mobile app to configure your smart home. You can use the mobile app or your voice with Google Assistant on SHIELD to control your smart home.

If I uninstall the SmartThings TV app, will I lose my SmartThings Hub configuration?

No.  Your SmartThings hub will continue to function normally.  You may re-install the app from the Google Play Store without affecting your Hub.

If I perform a factory reset on my SHIELD, will I lose my SmartThings Hub configuration?

Yes.  Your SmartThings hub will need to be reconfigured and all your smart home devices will need to be reconnected.  

Can I reset my SmartThings hub on SHIELD without resetting my SHIELD?

Yes.  From the “About” screen in the SmartThings TV app, select “Reset SmartThings Hub”.  You will need to remove the old Hub location from the SmartThings Mobile app.  

I cannot connect my Z-Wave device to my SmartThings Hub.

Many Z-Wave devices cannot connect to a new hub unless they have been excluded.  Please follow the manufacturer’s instruction on how to exclude that device.  To initiate device Z-Wave exclusion on the SmartThings hub, on the SmartThings mobile app follow these instructions.

My connection to ZigBee/Z-Wave devices is unstable.  

We recommend using the USB extension cable included with your SmartThings Link.  If your smart home devices are located far from your SHIELD, you may need to add devices with repeaters to extend the range of your network.  For more information, see SmartThing’s “Guide to wireless range and repeaters


SmartThings is not detecting my SmartThings Link - New SHIELD TV (2017)

Check if your SmartThings Link is connected to USB 1 (the port closest to the HDMI cable).  If you want to connect to USB 2, make sure the USB port is not configured for direct connection to PC

  • Under Settings > Storage & reset > SHIELD storage access uncheck  “Using USB”

Can I connect my SmartThings Link to my SHIELD via a USB Hub?

Yes, however, connecting SmartThings Link to SHIELD via a USB hub may result in unstable connections to smart home devices.  If you notice instability, we recommend connecting the SmartThings Link to SHIELD using the provided USB extension cable

I replaced the SmartThings Link on my SHIELD.  My ZigBee/Z-Wave devices are not connecting.

ZigBee/Z-Wave devices pair directly to the SmartThings Link.  If you replace your Link, you will need to forget those devices and reconnect them.

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