This article covers issues using your PC to access folders on SHIELD when connected on the same network.
If you are having issues using your SHIELD to access folders on your PC, see this article.
**Important Update 5/23/2020
A recent Windows 10 update may disable services needed to detect SHIELD over your local network. Please follow these instructions to configure your PC properly.
- Open the Google Play store and navigate to My Apps. Check to make sure there isn't a pending update for Plex Media Server. If there is, install the update.
- Second, go to Settings > Storage & reset > Transfer files over network, to turn this feature on.
- You'll be presented with a user name and preset password that you can use on a networked PC to access SHIELD folders. Make sure your PC is on the same network as your SHIELD.
On Windows 7 – 10 PC:
- Control Panel -> Programs and Features -> Turn Windows feature on/off - > SMB1.0/CIFS File Sharing Support - > Enable SMB1.0/CIFS server
- In “Network and Sharing Center”, click “Change Advanced sharing settings”, Turn on network discovery.
- In “Network and Sharing Center”, click “Change Adapter Settings”, go to NIC Properties\IPv4 Properties\Advenced\Wins tab, select Enable NetBIOS over TCP/IP
- Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings - > Click on All Networks and select Turn off password protected sharing.
- Enable inbound and outbound firewall rules : https://www.cantecireland.ie/fix-windows-10-smb-scanning-problems
On a Windows 7 (or later) PC, open Windows Explorer and select Network. You'll see your SHIELD listed under "Computer" using the device name (default is "SHIELD"). It can take some time for computers to be shown on the network. Try refreshing the Network page and restarting your PC if needed. To immediately connect to your SHIELD, type "\\SHIELD" into the Windows Explorer address bar. If you changed your device name (found in Settings > About on your SHIELD), replace "SHIELD" with your device name (without any spaces). Alternatively, you can type your SHIELD's IP address into the Windows Explorer address bar: \\192.168.1.X (find your IP address on the "Access SHIELD folders on PC" page).
You can also permanently map your SHIELD as a network drive by right-clicking on "Network" in File Explorer and selecting "Map Network Drive". Select an unused Drive letter. In the Folder field, type your IP address and the folder path to map. Example: "\\192.168.1.5\internal". Select "Reconnect at logon" and then Click "Finish".
SHIELD requires that your PC support NTLMv2 authentication. This is enabled by default on most Windows systems. To manually set this authentication mode for your PC follow these instructions
- From your start menu, run "regedit"
- Locate HKEY_LOCAL_MACHINE\SYSTEM \CurrentControlSet\Control \Lsa\LmCompatibilityLevel
- Set data value to 3
If you get a "permission denied" message, check to make sure that your username or password didn't change. If you need to re-enter a new password in Windows, delete the old password by opening a command window (type "cmd" in the Windows Menu Bar and select cmd.exe). In the command window, type "net use \\SHIELD /delete".
Note: You don't need to set up a Plex Media Server to use this feature.