Remote GameStream Shows PC as "Offline" After Using Windows Remote Desktop Connection

Updated 01/26/2017 12:55 PM

I can't use remote GameStream after a Windows Remote Desktop session. The host PC is listed as "Offline".

When a user exits a Windows Remote Desktop session, they are logged out of Windows. This causes all NVIDIA services required for GameStream to stop, thus resulting in GameStream error. This behavior seems to be unique to Windows Desktop Remote Connection, and does not occur when using other RDP clients like TeamViewer or Chrome Remote Desktop.

If you are running into this problem the simple solution is to restart the host PC. This will reactivate all the NVIDIA services required for GameStream. In order to prevent this error from occuring consider using an alternative RDP client, like TeamViewer or Chrome Remote Desktop. If you must use Windows Remote Desktop Connection then make sure to restart the host PC after each session, or remain in the session during GameStream. Note that remaining in the remote session may impact GameStream performance.

Is this answer helpful?

Live Chat

Chat online with one of our support agents



Contact Support for assistance

Click here