Please note that Gelato is NOT supported via the "Ask A Question" tab above.
Gelato users can go to the Gelato forums for self-service help and a place to pose questions and issues: http://forums.nvidia.com.
If you are still experiencing an issue that cannot be resolved via the forums, please send an email to gelatosupport@nvidia.com.
Include the following in all initial reports to gelatosupport@nvidia.com
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1) System Configuration Info " CPU type & speed " GPU type " RAM " Operating system
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2) Gelato Check Results Run the following from the command line and include the results in the email:
gelato -check -verbosity 2
If you are using Gelato under Microsoft Windows, also run: Start Menu/All Programs/NVIDIA Corporation/Gelato/Check Gelato
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3) Sample Scene and Image Showing the Problem If the issue is with an image that renders with errors (looks wrong) or poor performance, please include a sample scene that exhibits the behavior and an image so that we can attempt to reproduce the issue.