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  1. I am getting the Error Code 0x4010002. What does this mean? This error code means the GeForce NOW app is unable to find a graphics processing unit (GPU) capable of decoding the video format used by GeForce NOW.   Please view the GeForce NOW system... Date Updated: 02/28/2018
  2. Where to find the drivers for NVIDIA GRID 2.0 vGPU and up, including M60, M10 and M6 drivers Customers of GRID 2.0 and up NVIDIA products should receive access to an NVIDIA licensing portal account. Drivers for the GRID GPU cards such as the M6, M10 and M60 can be obtained via this... Date Updated: 09/28/2016
  3. How Do I Reset SHIELD TV to Factory Settings A reset to factory settings should be used only as a last resort when troubleshooting. All personal data, files, settings and installed apps will be removed and cannot be recovered. Also, please note... Date Updated: 02/06/2017
  4. What NVIDIA Products support OpenGL 3.0/3.1? You need one of the following graphics cards to get access to the OpenGL 3.1 and GLSL 1.40 functionality: Desktop Quadro FX 370, 570, 1700, 3700, 4600, 4700x2, 4800, 5600, 5800, Quadro VX200, Quadro... Date Updated: 07/23/2009
  5. 4K UHD Netflix content on NVIDIA GPUs To enable Netflix UHD playback, the following is required: NVIDIA Driver version 387.96 or newer driver.  No older GeForce driver will support this functionality at this time NVIDIA Pascal based... Date Updated: 12/07/2017
  6. LED Visualizer missing in GeForce Experience 3.0 The LED Visualizer will be added to GeForce Experience 3.0 in a future update.  In the meantime you may download the LED Visualizer as a standalone utility from the following URL... Date Updated: 10/21/2016
  7. SHIELD TV - How to Set Up Hands-free "OK Google" How Do I Enable Google Assistant on SHIELD TV? Update to SHIELD Experience Upgrade 6.0 or later software and then press the voice search button on your SHIELD remote or controller. Follow the... Date Updated: 09/28/2017
  8. What does the setting "Optimize for Compute Performance" do? This setting is intended to provide additional performance to non-gaming applications that use large CUDA address spaces and large amounts of GPU memory when run on graphics cards based on... Date Updated: 01/25/2017
  9. Which GPUs are supported on GeForce NOW? Updated GeForce NOW requires a GPU that supports DirectX 9 or higher, including these GPUS:      NVIDIA GeForce 600 series or newer (except certain GeForce 800 series... Date Updated: 03/22/2018
  10. SHIELD - I See a Large Red X or HDCP Warning on My TV This error means that you are playing content that requires HDCP (High-bandwidth Digital Content Protection) and that your HDMI connection is not secure. Troubleshooting Steps... Date Updated: 05/09/2017
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