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  1. Driver download does not complete through GeForce Experience Download process is not completing to allow me to start the driver installation GeForce Experience authenticates the downloaded driver package before allowing the user to install the package. If... Date Updated: 09/18/2014
  2. How to reset SHIELD back to factory settings after being locked out. 1) Switch your device off (long press the power button and select Power off). 2) Press and hold the Back and Home buttons (these are the two buttons that lie under the NVIDIA-logo Power button... Date Updated: 02/25/2014
  3. SHIELD Remote Desktop - Pair your SHIELD with your PC you want to remote into. - Add the Windows Remote Desktop app to GeForce Experience -Click on the plus sign on the right to add a game, and add the Window’s Remote... Date Updated: 04/09/2014
  4. ShadowPlay install failure due to DirectX   The ShadowPlay feature requires Microsoft DirectX. When installing ShadowPlay, NVIDIA GeForce Experience will also install any required DirectX files. However, if the... Date Updated: 09/25/2014
  5. My GeForce NOW service location appears incorrect Updated In most cases, the IP addresses used by your ISP's domain name servers are automatically set by your ISP via the Dynamic Host Configuration Protocol (DHCP). To use another DNS server (Google Public... Date Updated: 09/30/2015
  6. What is Miracast? Miracast is a peer-to-peer wireless screencast standard created by the Wi-Fi Alliance.   It allows two devices (say a tablet and a television) to communicate directly to each other using Wi-Fi... Date Updated: 08/08/2013
  7. Where can I find the serial number for my Nvidia SHIELD? The serial number for the SHIELD is located in the following locations: Registration and warranty card Underneath the SHIELD's magnetic tag From Android Home screen, press "Y", go to System... Date Updated: 08/02/2013
  8. Router Port Forwarding Tool - Open up a command prompt, Win 7 - Type "CMD" In the search field in the START Menu, Win8 - Windows Key +X - Download the pftest file linked below, save to a easy to find directory - In the... Date Updated: 04/09/2014
  9. Remote GameStream - Account Pairing and Port Forwarding. Updated If Remote GameStream does not work with account pairing, you may need to forward the following ports. UDP: 47998, 48000, 47999, 48010 If Remote GameStream works with account pairing, but Wake on LAN... Date Updated: 09/28/2015
  10. How do I take a screenshot on the SHIELD? Press and hold the SHIELD and VOLUME buttons together until you see the screenshot animation. To view the picture of the screenshot, go to  Gallery->Album->Screenshot. Date Updated: 05/20/2013