I never received my Pure Video Decoder confirmation e-mail!

Answer ID 758
Published 01/11/2006 10:33 AM
Updated 04/30/2010 05:06 PM

I purchased the NVIDIA Pure Video Decoder software and never received the confirmation e-mail after my credit card has been charged!  When can I expect this e-mail so I can have my proof of purchase and my activation codes?


We are sorry for this inconvenience.  Please contact the online store Customer Service Department for this confirmation e-mail.  Contact information is below.

1-866-540-1140, Monday through Friday, 7AM - 5PM PST, excluding holidays.

https://store.nvidia.com/servlet/SecureControllerServlet?Action=DisplayHelpPage&SiteID=nvidia&Locale=en_US

 You can also retrieve your activation codes direct from the online store electronically while you are waiting for Customer Service as well.  Please visit the URL below to retreive your activation code.

https://store.nvidia.com/DRHM/servlet/SecureControllerServlet?Action=DisplayDownloadInformationPage&SiteID=nvidia&Locale=en_US&Env=BASE#q2

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