Collecting a full memory dump in Windows 10

Answer ID 4641
Updated 03/05/2018 02:27 PM

Collecting a full memory dump in Windows 10


Some bugs are very specific to a users configuration which makes it difficult or impossible for our QA team to reproduce.  In such cases, NVIDIA Customer Care may request that you provide a full memory dump of your system after reproducing the bug you are reporting.  If you are able to reproduce the bug, please follow the steps below to capture a full memory dump.  The dump file is quite large and you will not be able to email the file directly.  Once you create the dump file, please upload the file to a file sharing service such as Dropbox or Google Drive.  Then provide the NVIDIA Customer Care agent with the link to download the file.  It may help to compress the dump file using a zip utility before uploading it to a file sharing service.     

1) Make sure your PC is using a driver version that displays the issue you are reporting on.  If you need to reinstall the latest driver, make sure to do a full reboot once after the driver installation has completed. 

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2) Open the Windows File Explorer.  Right-click over "This PC" icon on your desktop.  Select "Properties" from the context menu.  Image

3) Click the Advanced system settings link.  You should be in the Advanced tab.  When the System Properties window appears, click on the Settings button under the Startup and Recovery section.  .   

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4) Select Complete memory dump from the Write debugging information drop down menu.  Click OK two times.

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5) Download the "NotMyFault64.exe" from the website https://live.sysinternals.com/

6) Create a temporary folder on your C: drive and copy the file "NotMyFault64.exe" to that folder.  You can give the folder any name you wish but it is best to keep it simple. 

7) Now reproduce the issue you wish to report to NVIDIA.  Please make sure the symptoms are the same you observed before so that the logs we receive from you are for the problem you are reporting on.

8) Open an elevated Command Prompt window by clicking on the Start icon on the bottom left-hand corner. Type "CMD". This will automatically begin a search and should return the Command Prompt desktop app. Right-click over the icon and select "Run as administrator". This will open the Command Prompt.

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9) Type:
cd foldername

where "foldername" is the name of the folder you created earlier.  Next press ENTER on your keyboard. 

10) Next type:

NotMyFault64.exe /crash

Press ENTER on your keyboard. 

11) This will create a large kernel dump file named memory.dmp.  To locate the file, press the letter "R" and the Windows key on your keyboard at the same time.  This will bring up the Run window.  Type the following into the Open field and then press the OK button.

%SystemRoot%

Locate the file memory.dmp

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