Troubleshooting Tips for SHIELD Remote Connectivity/Performance

Answer ID 4570
Updated 10/25/2017 10:25 AM

1)     Make sure you have updated to the latest firmware for your SHIELD remote:

        Settings > Remote & accessories > SHIELD accessories > SHIELD remote > Update firmware

2)     If you continue to experience issues after upgrading your firmware, please contact NVIDIA Customer Care at www.nvidia.com/nvcc.

        Our customer care team can help isolate additional causes of remote connectivity interference such as:

        A) Certain noisy HDMI cables. This has solved the issue in most remaining cases.

        B) Use of non-recommended USB drives. NVIDIA recommends these USB drives.

        C) Internet router proximity (place router more than 4 feet away from SHIELD).

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