HOW CAN I REDUCE LAG OR IMPROVE STREAMING QUALITY WHEN USING GEFORCE NOW?

Answer ID 4504
Updated 08/30/2017 02:53 PM

HOW CAN I REDUCE LAG OR IMPROVE STREAMING QUALITY WHEN USING GEFORCE NOW?


GeForce NOW for Mac games are running from the cloud, which means they are running on a server in a data center, not directly from your Mac.

 

Our latest app has a built-in network test that quickly assesses your network and helps you optimize it for cloud gaming. The network test will automatically run the first time you play a game. You can also access the network test by clicking on your username in the upper right and selecting it from the drop-down menu.

After the test completes, you may get a warning message in red or yellow. If the message is red, you do not meet one of GeForce NOW for Mac’s minimum requirements. If the message is in yellow, you meet minimum, but not the recommended, requirements.

Please use the following steps to help improve your home network, based upon the error message you have received:


 
You are connected to a 2.4GHz network. 5GHz is recommended

  • Update to a 5GHz Wi-Fi channel on your router, or purchase a new 5GHz router.

  • If you are using a Google Wi-Fi 5GHz router, please read this Google Wi-Fi help article.

  • If 5GHz is not an option in your router or your home network, please be aware the 2.4GHz channel can be negatively affected by other consumer electronics, such as baby monitors or microwaves.


 
Low bandwidth

  • Upgrade your internet service provider download speed. We require 25mbps, and recommend 50mbps.

  • Limit other network traffic in your home while using GeForce NOW, such as video streaming, downloading large files or uploading files. These can reduce your total available bandwidth.

  • Move closer to your Wi-Fi router, especially if you are using a 5GHz channel.  


 
You may experience stutter or high latency

  • Switch to a wired Ethernet connection. If your Mac doesn’t have an Ethernet port, use one of our recommended Ethernet dongles.

  • Update to a 5GHz Wi-Fi channel on your router, or purchase a new 5GHz router.

  • Move closer to your Wi-Fi router, especially if you are using a 5GHz channel. If you are far away, network packets may need to be resent multiple times, which results in stutter.

  • Use a Wi-Fi analyzer to find a clean channel. There are free ones available on the Android or iTunes app stores.

  • If your router supports QoS, try turning it off. We have found that QoS has a negative impact on gaming performance on GeForce NOW with some routers, such as the Netgear Nighthawk X6.

  • Try rebooting your router.  Like other electronic components, routers sometimes need to be reset.

  • Limit other network traffic in your home while using GeForce NOW, such as video streaming, downloading large files or uploading files. More network traffic in your home can cause stutter.

  • Turn off any Virtual Private Networks (VPN) you are using. VPNs can cause many problems including higher latency, more stutters, or you will connect to the wrong GeForce NOW data center.

  • Use a USB wired or wireless gaming mouse, such as those from Razer or Logitech. These products will provide reduced latency, higher sensitivity and a tactile scroll wheel.

  • Turn off any network firewalls. Some Firewalls can affect performance or even prevent you from connecting to our data centers.

Was this answer helpful?
Your rating has been submitted, please tell us how we can make this answer more useful.

LIVE CHAT

Chat online with one of our support agents

CHAT NOW

ASK US A QUESTION

Contact Support for assistance

CONTACT US