NVIDIA GRID vGPU – Corruptions/Black Screen/incorrect mouse behaviour often when using multiple/dual monitors - Windows 10

Answer ID 4273
Updated 12/02/2016 03:42 PM

NVIDIA GRID vGPU - Corruptions/Black Screen/incorrect mouse behaviour often when using multiple/dual monitors - Windows 10


Symptoms or errors

When using single but more commonly multiple monitors with Windows 10 AU (Anniversary Update) and GRID 4.0 / GRID 3.2. The issue is not applicable to earlier versions of Win 10.

· Black / blank screens may be observed

· The issue can also be reproduced with a single monitor and generally occurs when switching from windowed mode to fullscreen (single or multi-display)

· Mouse behavior may be incorrect as if incorrect co-ordinates supplied

· Screen Corruptions across dual monitors such as:

Image

Root Cause

This is an acknowledged issue within the NVFBC SDK within the GRID 4.0 release. Customers wishing to discuss this should quote NVIDIA reference: # 1808974.

Workaround / Solution

This issue is believed resolved in the GRID 4.1 (November 2016) Release

Applicable Products

NVIDIA GRID 3.2 (Sept 2016) Release - driver versions: 361.45.26/363.07

NVIDIA GRID 4.0 (August 2016) Release - driver versions: 367.43/369.17

NVIDIA GRID GPUs including M60, M10, K1, K2, M6

This issue is known to affect VMware Horizon View and Citrix XenDesktop.

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