If you are reporting an issue to NVIDIA for an issue that may be specific to a particular graphics card make and model, you may be asked to extract and provide a copy of your video BIOS ROM file so that your issue can be investigated. Follow the steps below:
1) Download the latest version of the 3rd party utility GPU-Z from:
2) Proceed to install the software.
3) Open GPU-Z
4) GPU-Z should appear similar to the screenshot below. Next to the words BIOS Version, click on the arrow icon -> choose Save to file.
5) Give a name to the file and then provide this file to the NVIDIA support agent.