Using the wrong NVIDIA GRID vGPU drivers for Windows OS results in “NVIDIA Installer cannot continue” error

Answer ID 4126
Published 05/16/2016 10:26 AM
Updated 06/27/2016 11:36 AM

Using the wrong NVIDIA GRID vGPU drivers for Windows OS results in "NVIDIA Installer cannot continue" error


Symptom or Errors

When user tries to install vGPU drivers an error is seen "NVIDIA Installer cannot continue" with the details "The NVIDIA graphics driver is not compatible with this version of Windows. This graphics driver could not find compatible graphics hardware."

Root Cause

It is very likely that the user has downloaded the wrong driver for their VM's operating system. For example: this error will occur if a user is using a Win 8.1 32bits but attempting to install the 64-bit NVIDIA driver.

Solution

Ensure correct driver is used for the Operating system. The driver naming e.g. 362.13_grid_win8_win7_64bit_english should make it clear which version is installed.

Relevant Products

NVIDIA GRID vGPU including K1, K2, M60, M6 GPUs

Windows Operating systems including 7.0, 8.0, 8.1, 10.0, server OSs

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