Updating drivers on Dell notebooks with Alienware graphics amplifier

Answer ID 3814
Published 12/07/2015 03:08 PM
Updated 12/07/2015 03:11 PM

This describes conditions that will prevent the NVIDIA driver from being updated on Dell notebooks connected to the Alienware Graphics Amplifier on Windows 7 and later.

When attempting to update the NVIDIA graphics driver on Dell notebooks connected to the Alienware Graphics Amplifier, the update may fail with the following error messages: 

Setup-based installations: "This graphics driver could not find compatible graphics hardware. View details."

INF-based installations: "Windows found driver software for your device but encountered an error while attempting to install it."

This occurs on Dell notebooks connected to the Alienware Graphics Amplifier with the graphics driver preinstalled, and an attempt is made to update with a Release 361 or later NVIDIA driver.



The graphics driver that comes pre-installed on Dell notebooks is configured to support the graphics hardware included in the notebook. The driver release available on nvidia.com may not include support for that hardware until a later release. Users attempting to update the driver may select a driver that supports the graphics card within the Graphics Amplifier but not the notebook GPU, resulting in loss of all Dell-specific driver settings for the notebook. To resolve this, beginning with Release 361 drivers, the NVIDIA installer will block the driver installation if the driver does not support the specific Dell notebook. This support is necessary to ensure that Dell-specific driver settings are preserved during the driver update.



Users should update their Dell notebook graphics drivers only with drivers that support the NVIDIA GPU in the notebook. This may involve waiting until a UDA driver is released that includes this support before attempting to update the drivers.

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