Driver download does not complete through GeForce Experience

Answer ID 3574
Published 09/18/2014 11:21 AM
Updated 09/15/2016 10:03 AM

Driver download does not complete through GeForce Experience


Download process is not completing to allow me to start the driver installation

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GeForce Experience authenticates the downloaded driver package before allowing the user to install the package. If authentication fails, then the option to perform the installation does not get displayed

Options to resolve the problem:

1) 1) Stop the download process if it appears to be stuck for a long time and then retry the download

2) 2) If download process is still stuck after performing step 1, try downloading any application through your browser (e.g. Internet Explorer). For example:

a. Download GeForce Experience application from www.geforce.com

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b. Right click on the downloaded file and click on properties

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c. Navigate to "Digital Signatures" tab under the file properties and click on "Details"

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d. Check if the signature is reported as not valid

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If the digital signature is not valid, then the file is corrupted. The file download might be getting corrupted due to a bad driver on the network card. Please visit your network card provider's website and update the network card with the latest available driver.  To determine the manufacturer of your network card, open the Windows Device Manager and look under Network adapters

To open the Device Manager under Windows 8: http://windows.microsoft.com/en-us/windows-8/where-is-device-manager

To open the Device Manafer under Windows 7: http://windows.microsoft.com/en-us/windows/open-device-manager#1TC=windows-7

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Please retry the steps above (from a-d) and see if the signature now reports as valid before retrying the driver download through GeForce Experience

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If the signature is still reported as not valid, you may have a network connection issue.  If you are on a WiFi connection, try connecting to your router/modem directly using a wired ethernet cable.  If you are on a wired connection and your PC has the ability to connect wirelessly to your router/modem, then disconnect your ethernet cable and then try using a WiFi connection. 

 

 

 

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