1. Be sure you have the latest patch installed. All optimal settings are designed to run on the latest version of the game.
2. If you've just installed the game, run it once before using GeForce Experience. Games often create their configuration files during their first run. These files are required before a game can be optimized.
3. If you are still having issues, please file a bug using the "Send Feedback" button in the bottom right corner of the application.