How to provide valuable feedback to NVIDIA

Answer ID 3141
Published 08/13/2012 01:54 AM
Updated 03/31/2016 11:17 PM
How to provide valuable feedback to NVIDIA

When reporting driver issues to NVIDIA, the information we require may vary depending on the type of issue you are encountering.  The most common driver issues are seperated into categories below along with a list of questions based on the type of graphics related problem.  When contacting NVIDIA to report driver related issue either through our feedback form or by email, please consider including answers to the following questions below based on your issue. 

Driver fails to complete installation:

1) Please indicated the previous driver version you were using.
2) Which installation method did you select?
-Express Installation
-Custom Installation
-Custom Installation with option Perform Clean Install selected
3) Is Microsoft UAC (User Access Controll) enabled/disabled?
4) Have you used any registry cleaner/optimizer/security tool since the last successful NVIDIA driver installation?
5) Are you using any anti-virus program? If so, which one? Does disabling the anti-virus program allow you to succesfully install the display driver?

Stuttering/Poor application/game performance:

1) Title of game and version
2) Is this game a disc install, Steam, Direct2Drive, GOG, etc.?
3) In game graphic settings?
4) NVIDIA Control Panel 3d settings? 
5) Screen resolution and screen refresh rate?
6) Are you running an SLI system? If so, does the problem go away if you disable SLI?
7) Are you running more than one display?
8) Does this reproduce with other games/applications or just one particular game/application
9) If your game is a multiplayer online game suffering from performance issue, please verify the same issue occurs in single player mode
10) Is your graphics card's Power management mode set to Adaptive or Performance setting?

Graphic Corruption/Missing Graphics:

1)Title of game and version
2) Is this game a disc install, Steam, Direct2Drive, GOG, etc.?
3) Are you running an SLI system? If so, does the problem go away if you disable SLI?
4) Does this reproduce with other games/applications or just one particular game/application
5) If possible, please provide a screenshot or a Youtube video showing the graphic corruptions you are seeing.
6) In game graphic settings?
7) NVIDIA Control Panel 3d settings?
8) Screen resolution and screen refresh rate?

Monitor/HDTV connectivity/detection issues:

1) Display make and model (if you know the firmware version, please provide this as well)
2) How is display connected (HDMI, DVI, VGA, DisplayPort, etc.)
3) If you are using an adapter in between the display and graphics card, please state the type of adapter (ie DisplayPort to HDMI, DVI to VGA, etc.)
4) Have you tested the other ports on your graphics card?
5) Is this problem specific to when the driver is installed or does it occur with drivers uninstalled?
6) Approximately how long of a cable are you using (does not need to be exact)
7) Graphics card video BIOS version
8) If you are running multiple monitors, does the issue go away if you only connect the single monitor giving you issues/only single monitor at a time?

Miscellaneous Graphics Card Issues:

1) Step by step instructions to reproduce issue
2) Does this problem occur on any of your other PCs/graphics cards?
3) Did you experience this issue with any other prior display driver versions?
4) If your issue started after updating your display drivers, does your issue go away if you reinstall the older display drivers?
5)

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