How do I get support for Gelato?
Please note that Gelato is NOT supported via the "Ask A Question" tab above.
Gelato users can go to the Gelato forums for self-service help and a place to pose questions and issues: http://forums.nvidia.com.
If you are still experiencing an issue that cannot be resolved via the forums, please send an email to firstname.lastname@example.org.
Include the following in all initial reports to email@example.com
1) System Configuration Info
" CPU type & speed
" GPU type
" Operating system
2) Gelato Check Results
Run the following from the command line and include the results in the email:
gelato -check -verbosity 2
If you are using Gelato under Microsoft Windows, also run:
Start Menu/All Programs/NVIDIA Corporation/Gelato/Check Gelato
3) Sample Scene and Image Showing the Problem
If the issue is with an image that renders with errors (looks wrong) or poor performance, please include a sample scene that exhibits the behavior and an image so that we can attempt to reproduce the issue.