How do I get support for Gelato?

Answer ID 1892
Published 07/06/2006 08:04 AM
Updated 04/15/2010 09:22 AM

How do I get support for Gelato?


Please note that Gelato is NOT supported via the "Ask A Question" tab above.

Gelato users can go to the Gelato forums for self-service help and a place to pose questions and issues: http://forums.nvidia.com.

If you are still experiencing an issue that cannot be resolved via the forums, please send an email to gelatosupport@nvidia.com.

Include the following in all initial reports to gelatosupport@nvidia.com

1) System Configuration Info
" CPU type & speed
" GPU type
" RAM
" Operating system

2) Gelato Check Results
Run the following from the command line and include the results in the email:

gelato -check -verbosity 2

If you are using Gelato under Microsoft Windows, also run:
Start Menu/All Programs/NVIDIA Corporation/Gelato/Check Gelato


3) Sample Scene and Image Showing the Problem
If the issue is with an image that renders with errors (looks wrong) or poor performance, please include a sample scene that exhibits the behavior and an image so that we can attempt to reproduce the issue.

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