Protected content may no longer play after you install Update Rollup 2 for Windows XP Media Center Edition 2005. How do I prevent it from occurring?

Answer ID 1839
Published 04/06/2006 12:58 PM
Updated 03/16/2012 02:56 PM

SYMPTOMS:

After you install Update Rollup 2 for Microsoft Windows XP Media Center Edition 2005, protected content may no longer play. This problem applies to both audio and video protected content, whether the content is live or recorded.

When you try to play protected content, you may receive the following error message:
C00D277F - Secure Storage Protection Error

According to Microsoft, Windows Media Player 10 installation package may overwrite certain Digital Rights Management (DRM) files. The mismatched files prevent protected content from playing.

Microsoft proposed the following resolution:

A supported update is now available from Microsoft. We recommend that you apply this update on all systems that are running Update Rollup 2 for Windows XP Media Center Edition.

This update will NOT fix the problem on systems that are experiencing the problem. However, this update will prevent the problem.

For detailed information about the problem or to obtain the update, please visit the link below.

http://support.microsoft.com/?kbid=910393

 

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